Shipping & Delivery Policy

Below you’ll find details about delivery costs, couriers, and cutoff times for dispatch. If anything isn’t clear, please contact our Customer Care team before placing your order.

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Is my presence required at the time of delivery?

Please inform our Customer Care team if no one will be available to accept the delivery. While some couriers may leave parcels in a safe place, others may require a signature. If you have specific instructions (e.g., safe place or neighbour), let us know when ordering.

How much is delivery?

Notes: Thresholds shown are order values + VAT. Weight limits and surcharges may apply for heavy/oversized items and remote areas.

Which courier do you use?

Orders are delivered via DX, Palletforce, or Pall-Ex. If you have a tracking number, you can track your order on the courier’s website.

Dispatch & delivery times

• Orders placed Monday–Friday before 1pm – dispatched the same day.
• Orders placed Monday–Thursday after 1pm – dispatched the next working day.
• Orders placed after 1pm on Friday – dispatched on Monday.
• All orders are shipped via our next-day delivery service (subject to courier performance and location).