Returns & Refunds

We want you to be happy with every purchase. If something isn’t right, the details below explain what can and can’t be returned and how refunds are processed.

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Items that can’t be returned or refunded

For safety and legal reasons, some items aren’t eligible for return or refund:

• Products that have been used.
• Products that are not in a re-saleable condition or not in their original packaging.
• Unsealed pet or animal toiletries.
• Veterinary Medicinal Products (e.g. flea, tick & worming treatments).
• Frozen products.

These restrictions ensure product safety and compliance with industry regulations. We appreciate your understanding.

Return Policy

• Return window: Items must be returned within 14 days of purchase.
• Condition for returns: Items must be re-saleable, unused, and in their original packaging.
• Refund method: Refunds are issued to the original payment method.
• Return fees: A fee of £5 will be deducted per parcel returned. The original delivery charge is non-refundable.
• Exceptions: Medications (including all flea & tick treatments and wormers), personalised items, and frozen products are non-refundable.

Refund processing time

Refunds or credits are normally processed within 2–5 working days after we receive and inspect your return.